Refund & Returns Policy

We want you to be happy with your Floofland purchase.

 

30-Day Returns

Eligible change-of-mind return requests may be made within 30 days of delivery.

To qualify, products should generally be:

·  Unused

·  In substantially the same condition received

·  Returned with any included accessories or components

Before returning anything, contact info@floofland.com Please do not return products without contacting us first, as return instructions may vary depending on the product and fulfillment partner.

 

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us with your order number and photographs where appropriate. We will review the issue and provide an appropriate resolution.

 

Return Shipping

For ordinary change-of-mind returns, customers may be responsible for return shipping costs. Where an item is faulty, incorrect, or otherwise covered by applicable consumer protections, shipping costs will be handled as required by law.

 

Refunds

Approved refunds will generally be returned to the original payment method. Processing times may depend on the payment provider or financial institution.

 

Consumer Rights

This policy does not limit rights available under applicable consumer protection laws. Customers retain applicable rights under U.S. or Australian Consumer Law, including rights relating to faulty or non-conforming products.

 

Contact

For returns, refunds, or order issues:

info@floofland.com

Floofland • Operated by Lowkey Empire LLC • Wyoming, United States